Terms & Conditions
Welcome to BELLAURA. By purchasing products from www.bellaura.com, you agree to the terms and conditions outlined below. Please read them carefully to ensure you understand your rights and obligations when shopping with us.
Order Process
To place an order, select the desired product(s) and proceed to checkout, where you will provide personal details such as your name, delivery address, and payment information. Your payment will be charged when your order is dispatched.
If you have any questions, please contact us at contact@bellaura.com.
Key Order Information
- All prices include VAT
- Orders are typically dispatched within 1–2 business days
- Shipping costs vary by location and are calculated at checkout. All shipments include a tracking number
- If your items arrive damaged, please report this to both the courier and BELLAURA on the same day. Damaged items must be returned immediately. BELLAURA is not responsible for damages incurred during transit
Shipping & Delivery
We aim to deliver your order as quickly and reliably as possible. Estimated delivery times and shipping fees are as follows
- Denmark: Free shipping (1-2 business days) with DAO, PostNord
- Austria: Free shipping (2-5 business days) with GLS
- Belgium: Free shipping (2-5 business days) with GLS
- Finland: Free shipping (2-5 business days) with PostNord
- France: Free shipping (2-5 business days) with PostNord
- Germany: Free shipping (2-5 business days) with PostNord
- Ireland: 110 DKK shipping fee (2-5 business days) – free shipping for orders above 400 EUR with UPS
- Italy: 110 DKK shipping fee (2-5 business days) – free shipping for orders above 400 EUR with GLS
- Luxembourg: Free shipping (2-5 business days) with PostNord
- Netherlands: Free shipping (2-5 business days) with PostNord
- Norway: 100 DKK shipping fee (2-5 business days) – free shipping for orders above 3,000 DKK with PostNord
- Poland: Free shipping (2-5 business days) with PostNord
- Spain: 75 DKK shipping fee (2-5 business days) – free shipping for orders above 400 EUR with GLS
- Sweden: Free shipping (2-5 business days) with PostNord
- Switzerland: 100 DKK shipping fee (2-5 business days) – free shipping for orders above 380 CHF with UPS
- United Kingdom: 140 DKK shipping fee (2-5 business days) – free shipping for orders above 340 GBP with UPS
- United States: 180 DKK shipping fee (3-5 business days) – free shipping for orders above 420 USD with UPS
Delivery times are estimates and may vary based on location and local shipping conditions.
Returns
We want you to be completely satisfied with your purchase. If you need to return an item, you can do so within 30 days of receipt.
Conditions for Returns
- Items must be returned in their original condition: new, unworn, and with all original hang tags attached
- For hygiene reasons, swimwear must be tried on over undergarments, and hygiene seals must remain intact
- Items showing signs of wear, damage, or alteration may not be accepted
How to Initiate a Return
To start a return, please visit our Return Portal, where you will be guided through the process step by step. Simply enter your order number and email address to begin.
Once your return request is submitted, you will receive a confirmation and a prepaid shipping label. Please ensure that the item(s) are securely packaged and shipped back to us within 30 days of your return confirmation.
You can also return or exchange your purchase in our BELLAURA Boutique at Værnedamsvej 4A, 1619 Copenhagen V.
Return Shipping
- The return shipping cost will be deducted from your refund. The exact amount is displayed during the return process in our portal
- By using our Return Portal, you benefit from a trackable shipping service, ensuring a secure return process
Refunds
Once we receive and inspect your return, we will issue a refund to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank’s processing time.
Exchanges
If you would like to exchange an item for a different size or style, please place a new order through our webshop. You are also welcome to exchange items directly in our BELLAURA Boutique.
Complaints & Dispute Resolution
All BELLAURA products are covered by a 24-month warranty under the Danish Sale of Goods Act
- The warranty allows you to report defects within 24 months of purchase
- It does not cover damages caused by misuse, improper care, or normal wear and tear
For complaints about defective or missing items, email contact@bellaura.com with your order number and details about the issue.
If you wish to file a complaint regarding a purchase, you may contact
Nævnenes Hus
Toldboden 2
8800 Viborg
Denmark
www.naevneneshus.dk
For EU customers outside Denmark, complaints can be submitted to the EU Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr.
Payments
We accept the following payment methods
- Apple Pay
- Google Pay
- American Express
- Maestro
- Mastercard
- VISA
- Bancontact
- MobilePay
- iDEAL
- Union Pay
Payments will be debited from your account upon dispatch of your order. By completing your purchase, you confirm that the payment card used is yours or that you have been authorized to use it.
All credit and debit cardholders are subject to validation and authorization by their card issuer. If the issuer declines payment, BELLAURA is not liable for any delays or cancellations.
Privacy
Your personal data is handled with care and in accordance with our Privacy Policy. Information provided during checkout is used exclusively to process your order and ensure delivery.
Changes to Terms
BELLAURA reserves the right to update these terms and conditions without prior notice. The version of the terms and conditions applicable to your purchase will be those in effect at the time of order placement.
Thank you for shopping at BELLAURA. For any further inquiries, please contact us at contact@bellaura.com.