shipping & Returns
At BELLAURA, we want you to be completely satisfied with your purchase. If you need to return an item, we offer a straightforward return process within 14 days of receipt.
Shipping Policy
We aim to deliver your order as quickly and reliably as possible. Estimated delivery times and shipping fees are as follows
- Denmark: Free shipping (1-2 business days) with DAO, PostNord
- Austria: Free shipping (2-5 business days) with GLS
- Belgium: Free shipping (2-5 business days) with GLS
- Finland: Free shipping (2-5 business days) with PostNord
- France: Free shipping (2-5 business days) with PostNord
- Germany: Free shipping (2-5 business days) with PostNord
- Ireland: 110 DKK shipping fee (2-5 business days) – free shipping for orders above 400 EUR with UPS
- Italy: 110 DKK shipping fee (2-5 business days) – free shipping for orders above 400 EUR with GLS
- Luxembourg: Free shipping (2-5 business days) with PostNord
- Netherlands: Free shipping (2-5 business days) with PostNord
- Norway: 100 DKK shipping fee (2-5 business days) – free shipping for orders above 3,000 DKK with PostNord
- Poland: Free shipping (2-5 business days) with PostNord
- Spain: 75 DKK shipping fee (2-5 business days) – free shipping for orders above 400 EUR with GLS
- Sweden: Free shipping (2-5 business days) with PostNord
- Switzerland: 100 DKK shipping fee (2-5 business days) – free shipping for orders above 380 CHF with UPS
- United Kingdom: 140 DKK shipping fee (2-5 business days) – free shipping for orders above 340 GBP with UPS
- United States: 180 DKK shipping fee (3-5 business days) – free shipping for orders above 420 USD with UPS
Delivery times are estimates and may vary based on location and local shipping conditions.
Orders are usually dispatched within 1 business day of confirmation, and you will receive a tracking number once your order has shipped.
Delivery times are estimates and may vary depending on your location and local shipping conditions.
Returns Policy
We understand that sometimes a purchase may not be quite right. This is why we offer a straightforward return process within 30 days of receipt.
You can also return or exchange your purchase in our BELLAURA Boutique at Værnedamsvej 4A, 1619 Copenhagen V.
Conditions for Returns
1) Items must be returned new, unused, and with all original hang tags still attached
2) Returns that show signs of wear, damage, or alteration may not be accepted
3) For hygiene reasons, swimwear must be tried on over undergarments, and hygiene seals must remain intact
How to Initiate a Return
To start a return, please use our Return Portal where you will be guided through the process step by step. Simply enter your order number and email address to begin.
Once your return request is submitted, you will receive a confirmation and a shipping label. Please ensure that the item(s) are securely packaged and shipped back to us within 30 days of your return confirmation.
Our return address is
BELLAURA A/S
Værnedamsvej 4A
1619 København V
Denmark
Return Shipping
Return shipping costs are deducted from your refund, and the exact amount will be displayed during the return process in our portal. By using our Return Portal, you benefit from a trackable shipping service, ensuring a secure return process.
Refunds
Once your return is received and inspected, we will issue a refund to the original payment method. Please allow up to 10 business days for the refund to appear on your account, depending on your bank’s processing time.
Exchanges
If you would like to exchange an item for a different size or style, please place a new order on our webshop. You are also welcome to exchange items directly in our BELLAURA boutique.
Additional Notes
- We reserve the right to refuse returns that do not meet our policy requirements
- For questions or concerns about returns, feel free to contact us at contact@bellaura.com
Thank you for choosing BELLAURA. We are here to ensure your experience is seamless and enjoyable.